Question 1

How long will it take to receive my order?

Accepted Answer

All Saja Swimwear pieces are handcrafted to order in Miami.Please allow up to 7 business days for production before your order ships.Once shipped, delivery time depends on the shipping method selected at checkout. Shipping transit times are estimates only and do not include production time.During peak seasons, holidays, or special launches, production times may be slightly extended. We appreciate your patience with handmade work.

Question 2

How do I track my order?

Accepted Answer

Once your order has shipped, you will receive a shipping confirmation email with tracking information.Please allow up to 24 hours for the tracking link to update after shipment.If you do not receive your tracking email, please check your spam folder or contact us through our contact form.  https://sajaswimwear.com/pages/contact

Question 3

Do you ship internationally?

Accepted Answer

At this time, we ship within the United States only.International shipping may become available in the future. If you have a specific request, please contact us before placing your order.

Question 4

Can I cancel my order prior to shipping?

Accepted Answer

Because our pieces are made to order, orders begin processing shortly after purchase.Cancellations are not guaranteed and may only be requested within 24 hours of placing your order, provided production has not started.Once production has begun, orders cannot be canceled or refunded.

Question 5

Can I request a change to my order after it has been placed?

Accepted Answer

Order changes are not guaranteed.Requests for changes (such as size, color or shipping address) must be submitted within 24 hours of placing your order and before production begins. contact formOnce production has started, we are unable to make changes.

Question 6

Do you offer express shipping?

Accepted Answer

Express shipping options may be available at checkout.Please note that express shipping affects transit time only and does not reduce production time, as all pieces are handmade to order.Production time remains up to 7 business days, regardless of shipping method selected.

Question 7

Does free shipping apply to all orders?

Accepted Answer

Free shipping promotions apply to U.S. domestic orders only, when clearly stated at checkout.Free shipping applies to the original shipment only, has no cash value, and does not apply to exchanges, replacements, or reshipments.

Question 8

What is your return policy?

Accepted Answer

Due to the intimate nature of swimwear and for hygiene reasons, we do not accept returns or offer refunds.All Saja Swimwear pieces are handcrafted to order, and all sales are considered final.Please review our full Return & Exchange Policy  here before placing your order.

Question 9

Do you offer exchanges or store credit?

Accepted Answer

Yes, we may offer size or color exchanges or store credit under specific conditions.Exchange requests must be submitted within 7 calendar days of delivery, and items must be unworn, unwashed, with hygiene liners and original tags intact.Exchanges are allowed only for the same style in a different size or color and are subject to availability.Sale items, custom orders, personalized pieces, and limited editions are final sale and not eligible for exchange or store credit.

Question 10

Who covers the shipping costs for exchanges?

Accepted Answer

Customers are responsible for all shipping costs related to exchanges, including return shipping and reshipment.Any free shipping promotion applies only to the original order, has no cash value, and does not apply to exchanges or replacements.

Question 11

Why doesn’t Saja Swimwear offer refunds?

Accepted Answer

Our pieces are designed as intimate garments and are handcrafted to order.For hygiene, quality, and sustainability reasons, we do not accept returns for refunds. This allows us to maintain the highest standards while minimizing waste.

Question 12

What sizes do you offer?

Accepted Answer

We currently offer standard sizes from XS to XL, which are available for direct purchase on our website.If you require a size outside of this range, we may be able to accommodate your request.Extended sizing is offered by request and may require pattern adjustments, which could result in an additional charge.Please contact us before placing your order so we can review your request and confirm availability and pricing.

Question 13

How do I choose the right size?

Accepted Answer

We recommend selecting your size based on your body measurements, not the size you usually wear.Please refer to our Size Guide available on each product page and compare your bust, waist, and hip measurements carefully.If you are unsure or between sizes, feel free to reach out before ordering, we’re happy to help you choose the best fit.

Question 14

What if I’m between sizes?

Accepted Answer

If you are between sizes, we generally recommend sizing up for a more comfortable fit.Swimwear is designed to fit snugly, but comfort and confidence come first.If you’re unsure, contact us prior to purchasing for personalized guidance.

Question 15

Do your swimsuits run true to size?

Accepted Answer

Our swimwear is designed to fit true to size when measurements are followed.Each piece is handcrafted and may have slight variations, which is a natural part of made-to-order production.Fit may also vary depending on fabric, cut, and style.

Question 16

Can I choose different sizes for the top and bottom?

Accepted Answer

Yes. Our bikini tops and bottoms are sold separately, allowing you to choose the size that fits you best for each piece.This gives you full flexibility to create your ideal fit and customize your look based on your body and preferences.Each product page lists the available sizes for that specific style.

Question 17

Do you offer custom sizing or made-to-measure options?

Accepted Answer

Custom sizing and made-to-measure options are available by request.Custom pieces are considered final sale and are not eligible for returns or exchanges.For custom sizing inquiries, please visit our Custom Orders page or contact us before placing your order.

Question 18

What if my swimsuit doesn’t fit as expected?

Accepted Answer

Due to hygiene reasons, we do not accept returns or refunds.We may offer size exchanges or store credit under specific conditions.To avoid sizing issues, we strongly encourage reviewing the size guide and contacting us before purchasing if you have any questions.

Question 19

Does the fit change depending on fabric or style?

Accepted Answer

Yes. Fit may vary slightly depending on fabric type, stretch, and design.If you are unsure how a specific fabric or style fits, please contact us prior to ordering for guidance.

Question 20

I love a fabric, but don’t see it available in the style I want. Can you make it?

Accepted Answer

In some cases, yes.We offer limited custom fabric requests depending on availability and design compatibility.If you have a specific fabric and style in mind, please contact us before placing your order so we can review your request and confirm feasibility.

Question 21

I don’t see a photo of the style I want in the fabric I like. How can I visualize it?

Accepted Answer

Not all styles are photographed in every available fabric.If you would like assistance visualizing a specific style and fabric combination, feel free to contact us before ordering. We may be able to share reference images or fabric swatches when available.

Question 22

Are bikini tops and bottoms sold as sets?

Accepted Answer

No. Bikini tops and bottoms are sold separately, allowing you to choose the best size for each piece.This approach provides a more personalized fit and greater flexibility when building your swimwear look.

Question 23

Do you offer custom orders or made-to-measure designs?

Accepted Answer

Yes, we offer custom orders by request.Custom orders may include fabric changes, design adjustments, or extended sizing and require review and approval prior to production.Custom pieces are final sale and may require additional production time and pricing adjustments.Please contact us before placing your order to begin the custom request process.

Question 24

Are your swimsuits suitable for water sports?

Accepted Answer

Our swimwear is primarily designed for swimming, beachwear, and poolside use, balancing comfort, fit, and style.For clients looking for longer-lasting performance fabrics suitable for frequent swimming, we offer a limited selection of high-durability fabrics by request. These fabrics are available in select colors only and may require additional production time.Our standard collections are not intended for high-impact or extreme water sports.Proper care and use will help extend the life of your swimwear.

Question 25

Are all pieces made to order?

Accepted Answer

Yes. All Saja Swimwear pieces are handcrafted to order in Miami.This approach allows us to minimize waste, maintain quality, and offer a more intentional production process.

Question 26

How should I care for my swimwear?

Accepted Answer

To maintain the quality and longevity of your Saja Swimwear, we recommend:- Hand wash in cold water immediately after use- Use mild soap only- Do not bleach- Do not tumble dry - Do not iron - Lay flat to dry in the shadeProper care helps preserve color, elasticity, and fit.

Question 27

What can damage my swimwear?

Accepted Answer

Exposure to chlorine, salt water, sunscreens, tanning oils, lotions, rough surfaces, and excessive heat may cause fabric wear, fading, or loss of elasticity over time.Damage caused by improper care or exposure to these elements is considered normal wear and is not considered a manufacturing defect.

Question 28

Can I use my swimsuit in pools or the ocean?

Accepted Answer

Our swimwear is suitable for recreational swimming in pools and the ocean.For frequent swimming or extended exposure to chlorine, we recommend contacting us prior to ordering to inquire about high-durability fabric options, which are available by request in select colors.

Question 29

Do you accept group orders for events or trips?

Accepted Answer

Yes. We accept group requests for special occasions such as bachelor parties, pool parties, cruises, and private events.Group orders are handled by request and require advance planning.

Question 30

Is there a minimum quantity for group orders?

Accepted Answer

Yes. Group requests typically require a minimum quantity, depending on the style and level of customization.Please contact us before placing your order so we can review your request and confirm availability.

Question 31

Can group orders be customized?

Accepted Answer

Group orders may include custom colors, fabrics, coordinated styles, and heat-pressed personalization, depending on availability.Personalization options may include names, initials, numbers, or short phrases, applied using heat press.Custom group orders may require additional production time and pricing adjustments and are considered final sale.

Question 32

How far in advance should I place a group order?

Accepted Answer

We recommend contacting us at least 3–4 weeks in advance for group orders.Lead time may vary depending on order size, customization, and fabric availability.

Question 33

Do you offer gift cards?

Accepted Answer

Yes, we offer digital gift cards available for purchase on our website.Gift cards are delivered by email and are non-refundable.

Question 34

Do you have a physical store?

Accepted Answer

At this time, we operate primarily online.Saja Swimwear is handcrafted to order in Miami, Florida, and available through our website and select events or pop-ups.For updates on upcoming events or pop-up locations, please follow us on Instagram @sajaswimwear and @sajaformen

Question 35

How can I contact you?

Accepted Answer

For general inquiries, please use our contact form here available on the website.For order-related questions, shipping, returns, or privacy matters, you may also contact us at returns@sajaswimwear.com.

Question 36

Where are your products made?

Accepted Answer

All Saja Swimwear pieces are design and handcrafted to order in Miami, Florida, USA.

Question 37

Do you collaborate with influencers or ambassadors?

Accepted Answer

Yes. We collaborate with select influencers, creators, and brand ambassadors who align with the Saja Swimwear aesthetic and values.Collaborations are reviewed on a case-by-case basis and are not guaranteed.

Question 38

Do you have an affiliate program? How can I join?

Accepted Answer

We offer a limited affiliate program for partners who align with the Saja Swimwear brand and aesthetic.If you are interested in joining, please contact us through our website and include your social media links and relevant details.All applications are reviewed individually, and participation is subject to approval.

Question 39

Do you offer wholesale options for retailers?

Accepted Answer

Yes. We offer limited wholesale opportunities for select boutiques and retailers that align with the Saja Swimwear brand.Wholesale partnerships are reviewed on a case-by-case basis and are subject to minimum order quantities and approval.If you are interested in wholesale, please contact us through our website with your business details.

Question 40

Can you create custom swimwear for teams or organizations?

Accepted Answer

Yes. We offer custom swimwear solutions for teams, organizations, and private groups by request.Team and organization orders may include coordinated styles, select fabric options, and personalization, depending on availability.All team orders require advance planning and approval prior to production.

Question 41

Is there a minimum order quantity for wholesale or team orders?

Accepted Answer

Yes. Wholesale and team orders typically require a minimum order quantity, which may vary depending on the style and level of customization.Minimums and pricing are confirmed during the review process before production begins.

Question 42

How far in advance should wholesale or team orders be placed?

Accepted Answer

We recommend contacting us at least 4–6 weeks in advance for wholesale or team orders.Lead time may vary based on order size, customization, and fabric availability.

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